Frequently Asked Questions

Click here to take our online hearing test now. You can also request a test from your hearing clinic.

To program your hearing aids, we’ll need your hearing test results. You can take our online hearing test or upload your own before completing your purchase.

We believe everyone deserves to hear the world around them. By avoiding the highcosts that come with running a brick-and-mortar clinic, we’re able to offer our customers high-quality hearing aids for less. 

We accept payment via credit, debit, and PayPal. 

Shopify’s PCI compliance fully protects our transactions. Click here for more information.

We are happy to help you change your order. Please reach out to us at

We offer free, unlimited adjustments, which can be done over iPhone or Android. If you don’t have access to a smartphone, you can send us your hearing aids by mail. Please email in advance to arrange shipping. 

Processing, programming, and quality assurance takes an average of 7 business days, plus time for shipping. 

We offer a 90-day money-back guarantee. If you’re not completely satisfied with your purchase, we’ll be happy to provide a full refund. If you’d like to return your hearing aids, please email

Please visit our support page to learn about our warranty policy. 

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